1. Priya Raju picked the documentary Walmart: the High Cost of Low Price. Some of the things that Walmart does per this documentary are downright shocking. My main question to this documentary maker is – if you are so convinced that Walmart is evil, how come you didn’t give even one chance for Walmart to offer an opinion in the documentary? The end result is that, the documentary comes across as a one-sided bashing of Walmart. Doesn’t Walmart do anything good? The lack of a balanced perspective makes this documentary less credible, in the same way Fahrenheit 911 was less credible by its one-sided bashing of George W. Bush. 2. In a recent research report, Scrubjays have been shown to “plan”. We have long thought planning to be another uniquely human capability. The way this is headed, it is going to turn out that whatever we can do, some animal or bird or insect out there can do it, probably with a lesser finesse. Goes to show that we are not something special – just an artefact of the process of evolution. I am sure this fact is hard to digest for many humans. 3. It is widely believed that during sleep, some special brain processes kick in and sort out the day’s happenings and file them away for future use. Recent research reports seems to corroborate this view about sleep. As such, we yet don’t understand sleep or the brain for that matter that well for us to be sure. But we are getting there slowly. 4. Ian Landsman has some excellent insights on customer service and sales. Must read.