Comments on: The Laws of Service Businesses http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/ Knowledge is Scrumptious Sun, 05 Feb 2012 13:13:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anonymous http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/comment-page-1/#comment-37 Anonymous Thu, 25 Nov 2004 22:18:00 +0000 http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/#comment-37 Anna, That's a good point. But 40 just shows why should be humble and not assume you know everything. Anna,

That’s a good point. But 40 just shows why should be humble and not assume you know everything.

]]> By: Anonymous http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/comment-page-1/#comment-36 Anonymous Wed, 03 Nov 2004 14:56:00 +0000 http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/#comment-36 Dear Zuk, Gem indeed. If point 40 is assumed correct, then it negates the meaning and purpose all other laws(rest of 59). Is it right.tks Babu Dear Zuk,

Gem indeed. If point 40 is assumed correct, then it negates the meaning and purpose all other laws(rest of 59). Is it right.tks

Babu

]]> By: Anonymous http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/comment-page-1/#comment-35 Anonymous Sun, 31 Oct 2004 18:10:00 +0000 http://www.sastwingees.org/2004/10/30/the-laws-of-service-businesses/#comment-35 I like these 2 - Talk in the customer's language, not yours. Both the engineer and the gentleman want to know what the garage did, but they speak different languages. The most difficult part of management is getting the relevant information: Processing it to arrive at a good decision is relatively trivial. (Though I think maybe exaggerating the triviality!!) I like these 2 -

Talk in the customer’s language, not yours. Both the engineer and the gentleman want to know what the garage did, but they speak different languages.

The most difficult part of management is getting the relevant information: Processing it to arrive at a good decision is relatively trivial. (Though I think maybe exaggerating the triviality!!)

]]>